Privacy Policy

1. Introduction

Kadence ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Information You Provide

We may collect the following information when you contact us or request our services:

Name and contact information (email, phone number, address)
Information you provide in consultation requests or messages
Any other information you choose to share with us

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

Browser type and version
Device information
IP address and location data
Pages visited and time spent on our site
Referral source

3. How We Use Your Information

We use your personal information for the following purposes:

To respond to your inquiries and consultation requests
To provide educational nutrition guidance and information
To improve our website and services
To send you information about our services (with your consent)
To comply with legal obligations

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on:

Consent: When you agree to be contacted or receive information
Legitimate interests: To operate our business and provide services
Legal obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service providers who assist in operating our website and business
Legal and regulatory authorities when required by law
Professional advisors (lawyers, accountants) under confidentiality obligations

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

9. Your Rights

Under UK data protection law, you have the following rights:

Access: Request access to your personal data
Rectification: Request correction of inaccurate data
Erasure: Request deletion of your data
Restriction: Request restriction of processing
Portability: Request transfer of your data
Objection: Object to processing of your data
Withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page.

13. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

Kadence
19 Broad Street
Stamford PE9 1PG
United Kingdom
Email: [email protected]
Phone: +44 1780 615 839

14. Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.